Dry heel or cracking heel is a skin thickening situation. If calluses is a problem, lotions, foot baths, pumice and pads, can be used as treatments. They can relieve the heel calluses, improving heel skin condition. Whenever possible, use moisturizing foot cream, this helps to alleviate heel dryness.
If the problem persists, especially in persons with diabetes, this can lead to a serious medical situation. If the situation relates to diabetes, or vascular problems, seek professional advice. Visit a podiatrist, vascular surgeon, or orthopedist.